Shipping & returns information
Frequently asked questions about shipping & returns
Got questions about getting your Snugg gear? We've got the answers right here. Learn about our delivery times, costs, and what to do if you need to return or exchange an item.
How long does delivery take for Snugg items in New Zealand?
Once you order your Snugg beanies, scarves, or socks and gloves, you can typically expect fast delivery within 3-5 business days. All our goods are in stock and ready to be dispatched from our Hamilton, New Zealand location.
What's your policy for returning or exchanging a Snugg item if I change my mind or picked the wrong size?
If you need to return a Snugg item because you've changed your mind or selected an incorrect size, simply return the goods to us. We will then provide you with a credit for your next order at Beanies.nz. Please contact us at [[email]] to arrange the return process.
What are the shipping costs for Snugg gear, and are there any options for free or faster delivery?
The cost for delivery of your Snugg gear is no more than $9.00 per article. However, we'll combine all goods ordered in a single transaction, and the total delivery cost will not exceed $10.00 per delivery, no matter how many items you purchase. Currently, we focus on providing our efficient 3-5 day standard delivery.
What should I do if my Snugg item arrives faulty, damaged, or not what I ordered?
If your Snugg beanies, scarves, or socks arrive faulty, damaged, or if there's an error with your order, please return the item to us. We will happily exchange the item for a correct or undamaged replacement. Contact our customer service team at [[email]] or [[phonenumber]] to guide you through the process.
At Beanies.nz, we want you to enjoy your Snugg beanies, scarves, and socks as quickly and easily as possible. This page provides all the details you need about our delivery process within New Zealand, shipping costs, and how we handle returns and exchanges to ensure your complete satisfaction. Your comfort is our priority, from our shop in Hamilton to your doorstep.
Snugg comfort, delivered to your door
Experience the warmth and quality of Snugg with our reliable delivery across New Zealand. We ensure your favourite beanies, scarves, and socks arrive swiftly, ready for you to enjoy. Start exploring our collection today!